Your

Privacy

How J Extensions collects, uses and protects your information.

Premium Hair · Luxury You Deserve

Who We Are

J Extensions is the controller of your personal information. Our registered business name, address and company number are [to be confirmed].

If you have any questions about this policy or your information, email us at [to be confirmed] or use our contact page.

Information We Collect

We only collect what we need. Depending on how you use our website, this can include:

Contact details such as your name, email address, phone number and delivery address.
Order details such as the products you buy, your order history and any notes you add at checkout.
Salon and course details such as your salon name, qualifications and training records, if you apply for a professional account or book a course.
Messages you send us through our contact form or by email.
Technical information such as your IP address, browser type and the pages you visit, collected through cookies (see Cookies below).

We do not see or store your full card details. Payments are handled securely by our payment provider.

How We Use Your Information

To process and deliver your orders, and to keep you updated about them.
To manage course bookings and Salon Professional Centre accounts.
To reply to your questions and provide customer service.
To send you news and offers, but only if you have asked to receive them. You can unsubscribe at any time.
To keep our website secure, understand how it is used and improve it.
To meet our legal obligations, for example keeping accounting records.

Our Legal Basis

Under UK data protection law we must have a lawful reason to use your information. We rely on:

Contract: to fulfil an order, course booking or professional account you have asked for.
Legal obligation: where the law requires us to keep or share information, such as tax records.
Legitimate interests: to run and improve our business and website in ways you would reasonably expect.
Consent: for marketing emails and non-essential cookies. You can withdraw consent at any time.

International Transfers

Some of our providers may store information outside the UK. When this happens we make sure it is protected by appropriate safeguards, such as UK adequacy regulations or approved contract clauses.

How Long We Keep It

We keep your information only for as long as we need it. Order and accounting records are kept for six years to meet tax rules. Messages and enquiries are kept for up to two years. Marketing details are kept until you unsubscribe.

Cookies

Cookies are small files stored on your device. We use essential cookies to make the website work, including your basket and checkout. With your permission we may also use analytics cookies to understand how visitors use the site.

You can control cookies through your browser settings. Blocking essential cookies may stop parts of the website, such as the basket, from working.

Your Rights

You have the right to:

ask for a copy of the information we hold about you
ask us to correct anything that is wrong or incomplete
ask us to delete your information
ask us to restrict or stop using your information
object to us using your information for marketing
ask us to transfer your information to another organisation
withdraw your consent at any time, where we rely on it

To use any of these rights, contact us at [to be confirmed]. We will reply within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Keeping Your Information Safe

We use secure (SSL) connections across our website and limit access to your information to the people who need it to do their job.

Changes To This Policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.