The terms that apply when you use this website or buy from J Extensions.
These terms apply when you use the J Extensions website, buy products from us, book a course or hold a Salon Professional Centre account. Please read them before placing an order.
Last updated: October 2026
This website is run by J Extensions. Our registered business name, address and company number are [to be confirmed]. You can contact us at [to be confirmed] or through our contact page.
You may use our website for personal, lawful purposes. You must not misuse it, try to gain unauthorised access to it, or copy its content without our permission.
We work to keep product information, colours and images accurate, but shades can look different on different screens.
When you place an order you will receive an email confirming we have received it. This is not yet acceptance. Our contract with you starts when we email to confirm your order has been dispatched.
We may decline or cancel an order, for example if a product is out of stock or there is an error in the price. If this happens we will refund you in full.
All prices are in pounds sterling (£) and include VAT where it applies. Delivery costs are shown at checkout before you pay.
Payment is taken when you place your order. Professional pricing is only available to approved Salon Professional Centre accounts.
We deliver to UK addresses. Delivery options, costs and estimated times are shown at checkout. Delivery times are estimates and we are not responsible for delays outside our control.
Please check your order when it arrives and tell us about any problem as soon as possible.
If you are buying as a consumer, you can cancel your order within 14 days of receiving it without giving a reason. Tell us within that time, then return the items within a further 14 days. We will refund the price of the items and standard delivery within 14 days of receiving them back.
For hygiene reasons, hair extensions and personal care products can only be returned if they are unopened, unused and still in their original sealed packaging. Once the seal is broken, they cannot be returned unless they are faulty. This is allowed under the Consumer Contracts Regulations 2013.
Unless the item is faulty, you pay the cost of returning it. We recommend a tracked service.
Your rights under the Consumer Rights Act 2015 are not affected. If an item is faulty, not as described or not fit for purpose, contact us and we will repair, replace or refund it as the law requires.
Hair extensions that have been coloured, chemically treated, cut or fitted are not considered faulty because of changes caused by that work or by not following our aftercare advice.
Our extensions should be fitted and removed by a trained professional. Always carry out a consultation and strand test before fitting.
Follow our After Care Advice to keep your hair in the best condition. We are not responsible for results caused by incorrect fitting, removal or aftercare.
Course dates, prices, what is included and any entry requirements are shown when booking opens. Deposits, payment plans and cancellation terms for courses are [to be confirmed] and will be confirmed in writing before you book.
Certificates are issued once you have completed the course and its practical assessment.
Professional accounts are for qualified stylists and salons. We may ask for proof of qualification and may approve, decline or close an account at our discretion. Professional prices are for business use and must not be shared or resold to the public.
All content on this website, including text, images, logos and course materials, belongs to J Extensions or our licensors. You must not copy or reuse it without our written permission.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
Otherwise, we are only responsible for losses that are a foreseeable result of us breaking these terms. We are not responsible for business losses where you are buying as a consumer.
These terms are governed by the law of England and Wales, and any disputes will be dealt with by the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
We may update these terms from time to time. The terms that apply to your order are the ones on this page when you place it.